CLEAR

UX design

Collaboration with Suyawen Hao

juu

About the Project

School Project | Spring 2015

CLEAR is a desktop application that my teammate and I designed for S.U.C.C.E.S.S., a immigration service agency.

Since this course mainly focus on user research, we did our user research in depth over 2 month, trying different ways to understand our audience better. We practiced making personas, doing cultural probes, making informance videos, doing participant workshops, etc.

Finally we figured out that the most important problem to solve was that the efficiency at their reception was too low because it was hard for the receptionists to memorize all the staff’s contact information. We designed a computer application that keeps all the contact information organized and easy to find.

Tools Used

photoshop illustrator pr after effects

My Role

User Research

Ideation

Prototype

Video

Video Scenario

Prototype

Process

May - July 2015

success

S.U.C.C.E.S.S.

We spent a long time communicating with S.U.C.C.E.S.S. and observing them working. This is a poster we made to illustrate what S.U.C.C.E.S.S. is.

workshop

Participant Workshop

This is a workshop where we get a chance to understand them better. We prepared collages for them to express how they felt about their work, and I also prepared various colourful materials for them to mapping out the relationship between them and their co-workers.

persona

Persona

We created personas based on our previous research to help us design.

informance video

Informance Videos

We did role-plays to really put ourselves in our clients' shoes to understand their feeling.

Watch the Video
code

Prototype

Based on our research, we made prototypes to design the application that fulfills their needs.

scenario

Video scenario

Finally we made this video scenario to present our design.

Watch the Video