CLEAR is a desktop application that my teammate and I designed for
S.U.C.C.E.S.S., a immigration service agency.
Since this course mainly focus on user research, we did our user research in depth over 2 month, trying different ways to understand our audience better. We practiced making personas, doing cultural probes, making informance videos, doing participant workshops, etc.
Finally we figured out that the most important problem to solve was that the efficiency at their reception was too low because it was hard for the receptionists to memorize all the staff’s contact information. We designed a computer application that keeps all the contact information organized and easy to find.
We spent a long time communicating with S.U.C.C.E.S.S. and observing them working. This is a poster we made to illustrate what S.U.C.C.E.S.S. is.
This is a workshop where we get a chance to understand them better. We prepared collages for them to express how they felt about their work, and I also prepared various colourful materials for them to mapping out the relationship between them and their co-workers.
We created personas based on our previous research to help us design.
We did role-plays to really put ourselves in our clients' shoes to understand their feeling.Watch the Video
Based on our research, we made prototypes to design the application that fulfills their needs.
Finally we made this video scenario to present our design.Watch the Video